Refund Policy
Refund Policy
Customer satisfaction is important to us, and we carefully review all refund requests.
Refunds May Be Considered If:
✔ A different item was delivered than the one ordered
✔ The product arrived damaged or defective
✔ An item is missing from the order
To initiate a claim, customers must provide proof of the issue, including an unboxing video and supporting images.
Refund Requests Will Not Be Approved For:
✘ Change of mind after purchase
✘ Products that have been opened or used
✘ Damage caused after delivery
✘ Personal allergic reactions or skincare results
✘ Discounted, promotional, or clearance products
Refund Processing
Approved claims may be resolved through:
- Store Credit
- Product Replacement
- Refund (where applicable and approved by management)
Please note that original shipping charges are non-refundable and may not be included in approved refund amounts.
Need Assistance?
For any exchange or refund inquiries, contact our support team:
Luxeva.pk
📞 +92 333 5401024
📍 6th Road Centre Plaza, 6th Road, Rawalpindi, Pakistan
