Exchange Policy

We understand that issues can occasionally occur during shipping or order fulfillment. Therefore, exchanges may be requested within 7 days of receiving your order under eligible circumstances.

Exchange Requests Accepted For:

✔ Incorrect product received

✔ Product received in damaged condition

✔ Manufacturing fault or defect

✔ Missing item from the delivered order

Required Documents

To review your exchange request, please provide:

• Order Number
• Clear photos showing the issue
• Complete unboxing video (required for verification)

Once approved, our team will guide you through the exchange process.

Exchange Requests Not Accepted For:

✘ Products that have been used, opened, or altered after delivery

✘ Personal preference or change of mind

✘ Fragrance dissatisfaction or scent-related concerns

✘ Skin sensitivity, allergic reactions, or individual product compatibility issues

✘ Promotional, clearance, or discounted products